Why am I unable to find a specific student or user while searching?
If a user exists in the system but does not appear in your search results, it is likely because they fall outside your permission scope. In other words, if a student belongs to a group (e.g., Grade 6) that you do not have permission to access, they will not appear in your search.
How can I check my permission scope?
To verify if you have the necessary permissions to search for a specific user:
Go to the "Permissions" Section inside the user profile
- Navigate to Permissions.
Check the Assigned Permission Scope
- Assign a role that already includes the "Search Users" permission.
- Ensure that the correct group levels (e.g., Grade 6, Grade 7) are selected.
Check Permission Validity Period
- If your permission is limited to a specific academic year, ensure it is set to "All Years" if needed.
How can I fix this issue if I don't have access?
If you are unable to modify permissions yourself:
- Contact your system administrator and request access to the necessary groups.
- Ensure that your permission allows you to search users within the required group levels.
Summary
- Users that fall outside your assigned permission scope will not appear in search results.
- Check the "Search Users" permission to confirm your access level.
- Ensure the permission validity period is correct to include the necessary academic years.
- If needed, request additional permissions from your administrator.
By ensuring you have the right permissions, you will be able to locate all necessary users within your system! ✅